**Job Identification:** 214913 **Job Category:** Sales and Marketing **Job Schedule:** Full time **SECTION1: MAIN DUTIES** + To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy + Ensure the highest standards of conference and banqueting business processes + Ensure the C and E Sales Team has the skills and knowledge required for high-level performance + Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members + Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used + Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue + Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs + Maintain robust internal control of the working environment,



such that it is always in compliance Hilton and the Hotel brand's policies and procedures + Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis + Manage staff performance in compliance with company policies and procedures + Recruit, manage, train and develop the C and E Team **- Administration** + To participate in monthly staff meetings and daily follow up action briefings + To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff, + Detailing product specifications, standards of performance, policies and procedures in accordance with company policy. + To monitor on a weekly basis the information, condition with relevance of department o notice boards. + To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects. + Relieve any colleagues or assume "in charge" role of department in absence of Assistant Director of Sales or Director od Sales + Ensure current knowledge of key hotel and department financial targets + To maintain a working knowledge of key costs associated with securing / maintaining + any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required + Negotiation Skills + Ability to persuade convinces and influences others. + Ability to CLOSE the sale. + To have patience and take setbacks positively. Able to present information logically + and confidently verbally and in written form

📌 C&E Manager (Gurugram)
🏢 HILTON
📍 Gurugram