Job Description

Customer Success & Strategic Advisory

· Serve as the primary post-sales technical advisor and trusted partner for assigned customers.

· Develop solid relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.

· Translate technical challenges and security risks into business-focused recommendations and outcomes.

· Drive customer adoption, engagement, and long-term success through strategic account planning.

· Lead customer success reviews, executive business reviews, and ongoing strategic discussions.

Technical Leadership

· Provide expertise in endpoint security technologies, cyber security best practices, and security operations.

· Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.

· Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.

· Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.

· Design and deliver enablement programs tailored to customer security teams — including workshops, product training sessions, and guided best-practice reviews — ensuring customers build internal competency and maximize platform utilization independently.





· Leverage Check Point's threat intelligence capabilities to provide customers with contextually relevant security guidance — translating global threat data into actionable recommendations specific to their endpoint environment.

Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.

· Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.

Escalation & Problem Resolution

· Own and drive resolution of critical customer escalations from identification through closure.

· Act as the customer advocate internally, ensuring timely communication and accountability across teams.

· Proactively identify risks to customer satisfaction and develop mitigation plans.

· Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

Business Partnership

· Partner closely with Sales teams to support account growth, retention, and customer advocacy.

· Own and report on key customer success metrics including Net Revenue Retention (NRR), product adoption rates, CSAT/NPS scores, and renewal forecasts. Use these signals proactively to identify at-risk accounts and build data-driven action plans that protect and grow the customer base.

· Use customer health metrics, adoption data, and business insights to identify opportunities and risks.

· Maintain executive-level relationships and effectively communicate value realization to business leaders.

· Contribute to customer renewal and expansion strategies through technical and business guidance, including connecting endpoint security posture to broader platform discussions spanning email security, identity, cloud, and SASE.

📌 Technical Customer Success Manager Endpoint Security (Mumbai)
🏢 Check Point Software Technologies
📍 Mumbai