Job Purpose
Deliver actionable insights for Collections/DMS by building reliable datasets, dashboards, and analyses that inform operational decisions (roll?rate, cure %, PTP kept, AHT/TAT, agent productivity, channel effectiveness). Partner with business, contact centre, and platform teams to translate questions into metrics, run diagnostics, and recommend improvements.
Duties and Responsibilities
• A – Key Accountabilities for the Role
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• Data Engineering Support: Source, clean, and join datasets from CRM/dialer, Indus, segmentation portal, payments, and ops systems; ensure quality, lineage, and reconciliation.
• BI & Visualization: Build and automate dashboards (e.g., Power BI/Tableau); define metric logic, filters, and drill?downs; schedule refreshes.
• Analysis & Insights: Run cohort/segmentation analyses; A/B or pre?post impact assessments; identify red flags and opportunities.
• KPI Governance: Maintain metric catalog (definitions, owners, update frequency); ensure single?source?of?truth.
• Stakeholder Engagement: Gather requirements, present insights, and track actions to closure.
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• B – Additional Accountabilities




• Create alerting for threshold breaches; maintain data dictionaries and query repositories.
• Support model monitoring (if applicable): data drift, stability metrics, and outcome tracking.
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
• Metric definitions and SQL logic per approved standards.
• Prioritization of dashboard enhancements and fixes.
Major Challenges
• Reconciling data across disparate systems with different update cadences.
• Balancing speed of delivery with data quality and validation.
• Driving actionability (moving from “reports” to “decisions”).
Required Qualifications and Experience
a) Qualifications

Graduate in Engineering/Statistics/Economics/Math; certifications in SQL/BI tools; Python preferred.
b) Work Experience

6-10 years in BI/analytics; solid SQL; experience with data modeling, visualization, and KPI design; BFSI/collections exposure is a plus.
• Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune