Job Purpose
This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements.
Duties and Responsibilities
? Ensuring completeness and accuracy of vendor related data
? Provide data within internal / external teams for:
a. RBI inspections / audits
b. Internal audits of Credit Operations
c. Internal audits of other departments within BFL
? Managing a team setup at Outsourced/Inhouse location
? Monitoring all partner onboarding channel TAT & SLA’s.
? Handle different type of queries from field team and Business.
? Manage escalations from Businesses and other stakeholders.
? Managing Quality performance of team.
? Initiate multiple projects to minimize error and increase productivity of team
? Identify area of opportunities to simplify onboarding journey of partner.
? Co-ordination with Business and IT for any process change or new process implementation.
? Raising BRDs for any system requirement or change request.
? Co-ordination with business team and IT team for system change management and testing
? Act as project driver for projects and to produce reports for status/result tracking. Identify process improvement opportunities and champion current initiatives to make process scalable.
? Reconciliation between all the systems & to identify the gaps.
? Documents storage and reconciliation of codes.




? Driving the projects related to AOP, LRS to achieve the business goals.
Team management
? Participate in selection process to identify the right talent for positions within the team
? Determine individual training needs and development plans to build expertise and enhance skills in the team
? Set objectives, conduct reviews and close appraisal processes for the team as per timelines
? Conducting team discussions on AOP related activities like financials and Projects
Key Decisions / Dimensions
Following decisions are taken by the role:
? Facilitate businesses in onboarding right vendors
? Ensure seamless execution of code creation on multiple systems
? Manage productivity of agents and to keep improving the same
Major Challenges
? RBI related vigilance in maintaining vendor related documents (agreements, KYC etc.) and data
? Multiple system level issues / challenges which take higher time to get resolved
? Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes
Required Qualifications and Experience
a) Qualifications
? MBA / Graduate
b) Work Experience
? Minimum 8 years of experience in financial industry
? Past experience in onboarding and operations will be an added advantage
? Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance

📌 National Lead - Outsourcing Compliance (Pune)
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📍 Pune