**Job Summary** Data - Join our dynamic team as a Subject Matter Expert in Performing Servicing where you will leverage your expertise in MS Excel to enhance client services and Due Diligence & Exam Co-Ordinator in the mortgage domain. With a focus on customer service you will play a pivotal role in ensuring efficient operations during night shifts contributing to the companys success and societal impact. **Responsibilities** Process Specialist - B&L; Graduate exclusion BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions.. Business Customer - Interacts with Client customer to maintain accuracy and efficiency 5 to 6 Year of US mortgage Underwriting experience Proficient in FNMA FHLMC guidelines Knowledge and understanding of Risk assessment Has knowledge of compliance and audit functions Resolves customer queries and requests Provides clarifications & updates on project & processes to the stakeholders Can co-ordinate with investors for any kind of audits or regulatory requirements Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage Keeps the stakeholders informed on meeting process deliverables Collates data for reporting.



Project Process - Acts as an SME for the team to Identify & resolve issues and document all process changes Monitor & review first level processing Process complex Transactions Handle first level escalations from client Perform quality checks audits and Root cause analysis on errors to ensure error free processing Provides analytical reports Contribute to process improvement initiatives Identify and report process changes Adhere to the mandatory industry regulation and compliance requirements for the given process Review and audit adherence of the team Knowledge Management - Perform knowledge sharing Update Process documentation user manuals as appropriate for the process Participate in knowledge transfer People Team Management - Adhere to org hygiene and compliance needs in terms of- Personal Utilization & Time sheet submission Personal and current hire Assimilation **Certifications Required** + Microsoft Office Specialist: Excel Certified Mortgage Servicing Specialist Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

📌 US Mortgage (Mumbai)
🏢 Cognizant
📍 Mumbai