Job Description:

Head – Retail Operations (Mobile & Consumer Electronics Multi-Brand Retail)

Location: Gurgaon (Pan India Operations)
CTC: ₹20-22 lpa Per Annum
Experience: 10 – 22 Years
Industry: Mobile Retail | Consumer Electronics Retail | Multi-Brand Retail
Qualification: Graduate | MBA / PGDM Preferred
✈️ Travel: Extensive Travel Across India (60–70%)

About the Opportunity

Orbit Global HR Consultants, a leading Executive Search and Leadership Hiring Firm, is hiring for a prestigious leadership opportunity with one of India's rapidly growing Mobile & Consumer Electronics Retail organizations.

We are seeking an experienced and results-driven Head – Retail Operations to lead large-scale retail operations, drive business growth, enhance profitability, and spearhead store expansion across Tier 2, Tier 3, and Tier 4 markets in India.

This strategic leadership role reports directly to the CEO and offers the opportunity to lead a high-growth retail business with significant responsibility for revenue, profitability, customer experience, store expansion, and organizational development.

Key Responsibilities

Retail Operations Leadership

- Lead end-to-end retail operations across a large network of multi-brand mobile and consumer electronics stores.
- Ensure operational excellence, SOP compliance, and consistency across all retail locations.
- Drive store productivity, customer engagement, sales conversion, and operational efficiency.
- Implement best practices in visual merchandising, planogram execution, and in-store customer experience.
- Develop scalable retail processes aligned with non-metro market requirements.

Revenue & Profitability Management
- Own complete P&L; responsibility for the retail business.
- Drive revenue growth and improve overall business profitability.
- Manage and optimize key performance metrics including:
- Revenue
- Gross Margins
- EBITDA
- Store Profitability
- Average Bill Value (ABV)
- Conversion Ratios

- Monitor operational costs, manpower expenses, rentals, and store overheads.

Retail Expansion & Network Growth
- Develop and execute retail expansion strategies across emerging markets.
- Evaluate new store opportunities through:
- Market Research
- Location Feasibility
- ROI Analysis
- Catchment Assessment

- Lead store rollout projects including:

- Company-Owned Stores (COCO)




- Franchise-Owned Stores (FOFO)
- Hybrid Retail Formats

- Collaborate with Real Estate, Projects, Finance, and Legal teams for seamless expansion.

Inventory & Supply Chain Management
- Drive inventory optimization and stock planning.
- Improve inventory turnover while reducing stock ageing and dead inventory.
- Ensure stock availability across categories.
- Implement strong audit controls and shrinkage prevention measures.
- Coordinate closely with category management and supply chain teams.

Leadership & Team Management
- Lead and mentor Regional Managers, Area Managers, Cluster Managers, and Store Managers.
- Build a performance-driven culture focused on accountability and results.
- Establish robust KPI frameworks and performance review mechanisms.
- Drive employee engagement, capability building, and leadership development initiatives.
- Manage succession planning and reduce attrition across the retail network.

Vendor & OEM Relationship Management
- Develop strategic relationships with leading OEMs and distributors including:
- Apple
- Samsung
- Xiaomi
- Vivo
- Oppo
- Realme
- OnePlus
- Motorola

- Drive visibility programs, trade promotions, launch activities, and scheme execution.
- Negotiate commercial arrangements to maximize profitability and market share.

Customer Experience & Compliance
- Ensure exceptional customer experience across all stores.
- Drive improvements in:
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Service Standards

- Handle escalated customer issues and ensure prompt resolution.
- Ensure compliance with all legal, statutory, operational, and audit requirements.

Business Analytics & MIS
- Monitor and review business performance through data-driven insights.
- Analyze:
- Daily Sales Reports
- Inventory Reports
- Productivity Metrics
- Store Performance Dashboards
- Customer Feedback

- Present strategic recommendations and business reviews to senior leadership.





Key Performance Indicators (KPIs)

- Same Store Sales Growth (SSSG)
- Revenue Growth
- Gross Margin Improvement
- EBITDA Achievement
- Inventory Turnover Ratio
- Inventory Ageing Control
- Conversion Rate Improvement
- Average Bill Value (ABV)
- Store Audit Scores
- Employee Retention
- Customer Satisfaction (NPS/CSAT)
- New Store Opening Success Rate

Desired Candidate Profile

Education
- Graduate in any discipline.
- MBA / PGDM preferred in:
- Retail Management
- Operations Management
- Marketing
- Business Administration

Experience
- 15–22 years of experience in Retail Operations.
- Minimum 7–10 years in senior leadership roles.
- Proven experience in Mobile Phones and Consumer Electronics Retail.
- Robust experience managing large retail store networks.
- Demonstrated success in retail expansion and store rollouts.
- Strong exposure to Tier 2, Tier 3, and Tier 4 market operations.
- Experience managing large teams and multi-location businesses.

Preferred Industry Background

Candidates currently working with or previously associated with:

- Reliance Digital
- Croma
- Vijay Sales
- Sangeetha Mobiles
- Poorvika Mobiles
- Big C Mobiles
- Bajaj Electronics
- Pai International
- MyG Future
- Lot Mobiles
- Electronic Mart India (EMIL)
- Other leading Mobile & Consumer Electronics Retail Chains

Key Skills

- Retail Operations Management
- Multi-Store Operations
- P&L; Management
- Retail Expansion
- Store Rollout Strategy
- Business Planning
- Consumer Electronics Retail
- Mobile Retail Operations
- Vendor Management
- Inventory Management
- Supply Chain Coordination
- Team Leadership
- Business Analytics
- Customer Experience Management
- Retail Excellence
- Strategic Planning

Why Apply?

- Leadership role reporting directly to the CEO.
- Opportunity to lead a rapidly expanding retail business.
- High visibility and strategic influence.
- Attractive compensation package of ₹1.5–1.7 Crore.
- Opportunity to build and scale retail operations across India.

Apply Now

Interested candidates may share their updated profile with Orbit Global HR Consultants for a confidential discussion.

[email protected]
https://orbitconsultancy.in

Orbit Global HR Consultants LLP – India's Trusted Executive Search & Leadership Hiring Partner

📌 Head – Retail Operations (Mobile & Consumer Electronics Retail) | Gurgaon | CTC ₹20 – ₹23 lpa (Gurugram)
🏢 Orbit Global HR Consultants
📍 Gurugram