Process Audit / Quality Assurance Executive (Domestic BPO Operations) Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities. Key Responsibilities Conduct call audits and process audits for operations teams Monitor adherence to SOPs, compliance standards, and quality guidelines Identify process gaps and recommend corrective actions Prepare QA reports, audit reports,
and documentation Coordinate with operations teams to improve process efficiency and quality Maintain audit records and track performance metrics Ensure consistent quality standards across operations Requirements 5–7 years of experience in BPO Quality, Process Audit, or QA Operations Experience in call auditing, quality monitoring, and compliance checks Solid analytical and problem-solving skills Good communication and team coordination skills Proficiency in Excel and reporting tools Hindi speaking is mandatory Preferred Experience in Domestic BPO process is mandatory Experience in telecalling, healthcare, pharma, or customer support QA Immediate joiners preferred Salary: Competitive Salary + Performance Benefits