We are looking to hire an organized Customer Service Analyst to join our all-star team at Orange in India.
Growing your career as a Full Time Customer Service Analyst is a terrific opportunity to develop exceptional skills.
If you are strong in problem-solving, cooperation and have the right mindset for the job, then apply for the position of Customer Service Analyst at Orange today!

about the role

Mission / role purpose
Provide supportto Service desks agents and Service Delivery managerson the ITSM and CMDB tools they are using.Requestscanalsocome from Customers with a first qualification step done by the Service desks.
.Support via ticketing tool to debug,configure,or help on ITSM and CMDBtools:Portex, PEX,MySupport,MySM, Oceane, Swan, Brise, Cloud Store, DNT, JIRA, ELK.
.Respect the objectives (SLO) on each request.
.Referent of the team ononeor several specific tools.
.Workingon close collaborationwith L3 OCB TDM team, Cloud Store L3 support teamand PortalsOCB Key-Users.
.Feeding the ticketing tool with necessary informationtogive answers toticketrequesters.
.Reporting any bug encounteredon tools to L3 OCB TDM, L3 Cloud Store support teamor Portal OCB Key-users.
.WIKI knowledge base to improve and modifytopermit Service desks agents and ServiceDeliveryManagers to be more autonomous on ITSM and CMDB tools.
Skills Profile




Mandatory skills
o Technician withminimumof 3 years in Service Desks jobs related
o IT tools good knowledge: Oceane, Swan, DNT
o Fluent English
o Good communication and writing skills
o Highly rigorous,meticulous,and persevering
Skills highly appreciated
o Other IT tools knowledge: PEX,MySM,MySupport, Portex, Brise, Cloud Store, JIRA, ELK
o French speaking
o Educational skills
o Knowing workingon atransversal function
o Knowing working within a team located on different countries and culture
o Curious and dynamic
o IT and new technologies interest

about you

additional information

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Advantages of working as a Customer Service Analyst in India:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 Customer Service Analyst - Urgent Hire (India)
🏢 Recognized
📍 India