We are looking to hire a driven Customer Relationship Manager to join our productive team at Sernexuss Managemeent And Services Private Limited.. in Bangalore.
Growing your career as a Full Time Customer Relationship Manager is a great opportunity to develop excellent skills.
If you are strong in teamwork, people management and have the right personality for the job, then apply for the position of Customer Relationship Manager at Sernexuss Managemeent And Services Private Limited.. today!
Responsibilities
- Setting customer expectations and revenue goals.
- Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.
Requirements:
- Bachelors degree in a relevant field.
- Minimum 1 year of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
- Demonstrate the ability to work in teams and independently.
- Excellent organizational and interpersonal skills.
- Outstanding oral and written communication skills.
- Valuable customer service skills.
- Exceptional negotiation and sales skills.
- Proficiency in Microsoft Office Tools.
- Sound knowledge of the company's products and services.
- Ability to maintain sensitive and confidential information.
- Excellent presentation skills.
- Ability to maintain a positive attitude.
- Exceptional people and problem-solving skills.
Benefits of working as a Customer Relationship Manager in Bangalore:
● Company offers great benefits
● Company offers career progression opportunities
● Attractive package