We are looking for an experienced and result-oriented Manager — Sales & Operations to drive both business growth and operational execution for our FTL (Full Truck Load) Dry & Reefer Transportation vertical in the respective region (Bangalore / Delhi / Kolkata). The role is responsible for acquiring new clients, managing key customer relationships, developing a strong vendor and transporter network, and ensuring seamless day-to-day execution of FTL operations.
The ideal candidate should have 5–8 years of experience in logistics, supply chain, or transportation, with a solid understanding of FTL Dry & Reefer operations, and a proven track record in both sales/business development and operations management.
KEY RESPONSIBILITIES
■ SALES & BUSINESS DEVELOPMENT
● Drive new client acquisition and business development within the respective region.
● Identify new market opportunities and build a strong sales pipeline for FTL Dry & Reefer transportation.
● Drive revenue growth while ensuring seamless execution of operations.
● Prepare and present business proposals, pricing, and service offerings to prospective clients.
■ OPERATIONS MANAGEMENT
● Manage end-to-end operations for FTL — Dry & Reefer transportation across the assigned region.
● Ensure timely placement of vehicles, on-time pickups, and on-time deliveries.
● Monitor operational KPIs and ensure smooth coordination between sales, operations, and customers.
● Resolve operational issues and escalations promptly to minimize service disruptions.
■ VENDOR & TRANSPORTER MANAGEMENT
● Develop and onboard reliable vendors and carriers for Dry & Reefer fleets.
● Build and manage transporter relationships and drive network expansion across the region.
● Negotiate rates and service terms with vendors to ensure cost-effective and reliable capacity.
● Monitor vendor performance and ensure compliance with service standards.
■ CUSTOMER RELATIONSHIP MANAGEMENT
● Manage customer relationships and ensure operational excellence and high service levels.
● Act as the primary point of contact for key accounts within the region.
● Conduct regular business reviews with customers to strengthen long-term partnerships.
DESIRED CANDIDATE PROFILE
■ EDUCATION
● Graduate in any discipline.
● MBA or PG diploma in Supply Chain, Logistics, or Sales & Marketing is an added advantage.
■ EXPERIENCE
● 5–8 years of experience in logistics and supply chain transportation, covering both sales and operations.
● Prior experience in FTL — Dry & Reefer transportation is strongly preferred.
● Demonstrated experience in new client acquisition and vendor/carrier network development.
■ TECHNICAL SKILLS
● Strong knowledge of FTL Dry & Reefer transportation operations.
● Vendor and carrier sourcing, negotiation, and network management.
● Proficiency in MS Excel and MIS/reporting tools.
● Familiarity with TMS/ERP systems used for transportation management.
■ BEHAVIOURAL COMPETENCIES
● Strong business development and relationship management mindset.
● Target-driven with a focus on revenue growth.
● Excellent negotiation and communication skills.
● Ownership and accountability for both sales and operational outcomes.
● Ability to work under pressure and manage multiple priorities.
● Team player with a collaborative, solution-oriented approach.