We are looking for a dedicated and customer-focused Customer Care Executive to join our support team. Freshers are welcome to apply. The ideal candidate should have valuable communication skills, a customer-first approach, and the ability to handle both voice and non-voice support processes efficiently.
Key Responsibilities:
- Handle customer queries through calls, chats, and emails.
- Provide prompt and accurate information about products and services.
- Manage voice, non-voice, chat, and blended support processes.
- Resolve customer complaints while ensuring high customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate unresolved issues to the appropriate team when required.
- Ensure chat quality and adhere to company service standards.
- Meet daily productivity and quality targets.
Eligibility Criteria:
- Education: 12th Pass
- Experience: Freshers can apply
- English: Intermediate English
Required Skills:
- BPO Operations
- Chat Support
- Web Chat Management
- Domestic & International BPO
- Voice Process
- Non-Voice / Chat Process
- Blended Process
- Chat Quality Control
- Customer Service
- Communication Skills
- Basic Computer Knowledge
Shift:
- Day Shift (Full-Time)
Salary:
- ₹16,000 – ₹22,000 per month
- Fixed Salary: ₹16,000 – ₹20,000
- Performance Incentive: Up to ₹2,000
Perks & Benefits:
- Provident Fund (PF)
- ESI (ESIC)
- Performance-Based Incentives
- Professional Work Environment
- On-the-Job Training
- Career Growth Opportunities
- Skill Development Programs