• Engage with distributors and retailers to understand their financing needs and explain relevant lending products.
• Provide pre-sales support by handling product inquiries, eligibility checks, and documentation assistance for supply chain finance loans.
• Work closely with the Operations and Credit teams to ensure the timely processing of applications and address customer queries related to approval, documentation, and disbursal.
• Deliver post-sales onboarding, ensuring customers are well-versed with repayment schedules, usage processes, and loan management through the Pice platform.
• Follow up with leads and assist in nurturing them through the conversion funnel, helping drive product adoption.
• Escalate unresolved issues appropriately while maintaining ownership of the customer relationship.
• Stay informed on lending policies, compliance norms, and market trends to better guide customer conversations.
Requirements:
• Prior experience in B2B sales, inside sales, or loan processing ideally in fintech or financial services.
• Strong communication skills in Hindi and English; knowledge of other Indian languages is a plus.
• Ability to manage multiple customer interactions in a fast-paced setting.
• An understanding of retail and distribution of finance or prior exposure to SME lending is preferred.
• Tech-savvy with the ability to work on CRM tools, Google Sheets, and digital loan processing systems.