- ? Job ResponsibilitiesContact customers to remind them of their upcoming EMI due dates.
- Make follow-up calls to customers with overdue EMI payments.
- Explain the consequences of delayed or missed payments in a professional manner.
- Follow up regularly until the outstanding payment is received.
- Escalate complex or irregular cases to the Supervisor for resolution.
- Update call details, payment status, and collection remarks accurately in the system.
- Ensure adherence to company policies and collection processes.
✅ Required Skills
- 0–3 years of experience in Tele Collections / Debt Collections.
- Solid communication and negotiation skills.
- Ability to prioritize tasks and manage multiple customer accounts.
- Excellent customer service and problem-solving abilities.
- Basic computer knowledge with experience in CRM/Collection systems.
- Fintech or Banking industry experience is an added advantage.