Engineer is responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installation, servicing and repair of complex equipment and systems for all products and markets. Provide support both in office with customers and remotely via phone. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
NATURE OF WORK:
Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes,
inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains service manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions. Willing to travel anywhere within India.
EDUCATION:
- Diploma, ITI, Engineering or related to engineering products and services being sold preferred.
📌 Service Engineer (Chennai)
🏢 Apzem India Engineering
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.