Guest Relations Executive (GRE) / Host / Hostess

Restaurant: By The Bay

Position Summary: The Guest Relations Executive (GRE) / Host / Hostess is the first point of contact for guests and is responsible for creating a warm, professional, and memorable arrival experience. The role includes managing reservations, guest seating, VIP handling, customer engagement, and ensuring exceptional guest satisfaction throughout the dining experience.

Key Responsibilities:

- Guest Reception & Experience
- Welcome all guests with warmth, professionalism, and confidence.
- Escort guests to their tables and ensure comfortable seating arrangements.
- Maintain a positive first impression and uphold the restaurant's brand image.
- Engage with guests throughout their visit to ensure satisfaction.
- Handle guest concerns and feedback promptly and professionally.
- Reservations & Table Management
- Manage reservations through phone, WhatsApp, social media, and reservation platforms.
- Maintain an accurate reservation diary and waitlist.
- Optimize table allocation to maximize covers and minimize waiting time.
- Coordinate with floor managers regarding table availability and VIP bookings.
- VIP & Customer Relationship Management
- Recognize and personally attend to VIP guests and regular patrons.
- Maintain guest preference records and special occasion notes.
- Assist in organizing birthday celebrations, anniversaries, and special events.
- Build relationships that encourage repeat visits and customer loyalty.
- Sales & Promotion
- Inform guests about ongoing promotions, events, and special menus.
- Encourage advance reservations and repeat bookings.
- Assist in generating leads for corporate bookings, private events, and parties.




- Communication & Coordination
- Coordinate closely with service, kitchen, bar, and management teams.
- Ensure smooth guest flow during peak hours.
- Communicate special guest requests to relevant departments.
- Appearance & Brand Representation
- Maintain impeccable grooming and qualified appearance at all times.
- Act as a brand ambassador for By The Bay.
- Uphold hospitality standards and create a premium guest experience.

Requirements:

- Graduate preferred.
- Experience in hospitality, luxury retail, aviation, hotels, restaurants, or customer service preferred.
- Freshers with excellent communication and personality may also apply.
- Fluency in English and Hindi.
- Excellent interpersonal and guest-handling skills.
- Strong presentation and grooming standards.
- Ability to work evenings, weekends, and holidays.

Preferred Candidates:

- Former Air Hostess / Cabin Crew
- Hotel Management Graduates
- Front Office Executives
- Luxury Retail Professionals
- Experienced Restaurant Hosts/Hostesses
- Key Performance Indicators (KPIs)Guest satisfaction scores and reviews.
- Reservation conversion rate.
- Repeat guest visits.
- VIP guest management and retention.
- Reduction in guest wait times.
- Positive online review mentions related to service and hospitality.

Reporting To: Restaurant Manager / General Manager

Ideal Personality Traits:

- Confident and articulate
- Pleasant and approachable
- Excellent grooming and etiquette
- Problem-solving mindset
- Guest-centric attitude
- Energetic and proactive
- Ability to remain calm under pressure

At By The Bay, the GRE is not just a receptionist—it is a hospitality ambassador responsible for delivering a luxury guest experience from arrival to departure.

📌 Guest Relation Executive (New Delhi)
🏢 By The Bay
📍 New Delhi