- Welcome guests with a warm and professional attitude.
- Assist customers with seating and menu recommendations.
- Ensure every guest receives prompt and courteous service.
- Build positive relationships with regular customers.
2. Customer Experience
- Resolve guest complaints promptly and professionally.
- Escalate unresolved issues to the Store Manager.
- Collect customer feedback and suggest service improvements.
- Ensure guest satisfaction before they leave the café.
3. Sales Support
- Promote ongoing offers, loyalty programs, and current products.
- Encourage upselling and cross-selling to increase average bill value.
- Support the team in achieving daily sales targets.
4. Store Operations
- Maintain cleanliness and hygiene in the guest area.
- Ensure menus, promotional materials, and displays are well maintained.
- Coordinate with kitchen and service staff for smooth order execution.
5.
Billing & POS Support
- Assist customers with billing and payment queries.
- Support cash and digital payment processes when required.
- Ensure billing accuracy.
6. Compliance
- Follow food safety, hygiene, and grooming standards.
- Adhere to company SOPs and customer service guidelines.
- Ensure compliance with health and safety regulations.