Role: Oversee daily operations across all 4 outlets. Ensure consistency in service, staffing, hygiene, and stock across locations. Single point of accountability between outlet teams and founder.
Key Responsibilities
- Visit or call into all outlets daily; verify opening/closing checklist compliance
- Track staff attendance, leave patterns, and roster gaps; coordinate floater deployment
- Monitor stock reconciliation flags and report discrepancies
- Spot-check hygiene, presentation, and service standards against defined checklist
- Log customer complaints/compliments by outlet and shift
- Consolidate daily/weekly report to founder (exceptions only, not routine updates)
- Escalate staff issues requiring founder decision (leave, discipline, disputes)
- Support onboarding and basic training of new staff on SOPs
Requirements
- 2+ years supervisory experience, retail/QSR/hospitality preferred
- Comfortable with WhatsApp reporting, basic Excel/Petpooja dashboards
- Physically mobile across CIDCO, Bypass, and Dopa Bean locations
- Robust communicator, firm but fair with staff
📌 Operations Manager (Chhatrapati Sambhajinagar)
🏢 M/s Dessert Villa
📍 Chhatrapati Sambhajinagar
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