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Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

· Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

· Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

· Communicate with customers through phone calls,



WhatsApp, email, and SMS.

· Execute and manage WhatsApp and email marketing activities.

· Record, update, and maintain accurate customer information, interactions, and feedback in the system.

· Follow up with customers to ensure satisfaction and support patient engagement.

· Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

· Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

· Minimum 5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

· Strong verbal and written communication skills with persuasive ability.

· Proficiency in MS Office and basic computer applications.

· Customer-oriented mindset with strong problem-solving skills.

· Ability to multitask and work in a fast-paced environment.

Key Skills

· Customer Service Excellence

· Healthcare Product Knowledge

· Strong Communication & Relationship Management

· Empathy, Patience, and Active Listening

· Attention to Detail

· Time Management

Why Join Us?

· Work at the intersection of healthcare, community, and technology

· Directly impact the lives of women across India and beyond

· Flexible work workplace and collaborative team

· Opportunity to grow with a purpose-driven startup

How to reach me?

Call me or WhatsApp me directly on my number – (phone hidden)

Email me – [email protected]

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

📌 Customer Care Executive (Bengaluru)
🏢 Miror Therapeutics Private
📍 Bengaluru