- Make outbound calls to prospective clients and generate leads.
- Answer inbound inquiries regarding immigration, study visa, work visa, tourist visa, and PR services.
- Explain the company's immigration services and guide clients based on their requirements.
- Schedule appointments and consultations for immigration counselors.
- Follow up with potential clients through calls, WhatsApp, email, and SMS.
- Maintain and update customer information in the CRM or database.
- Build and maintain solid relationships with clients through regular follow-ups.
- Achieve daily, weekly, and monthly calling and lead conversion targets.
- Handle customer queries professionally and escalate complex cases to counselors.
- Keep records of calls, client feedback, and follow-up activities.
- Coordinate with the sales and counseling team to ensure smooth client handling.
- Stay updated on immigration programs, visa requirements, and company services.
- Ensure excellent customer service and maintain a positive company image.
- Adhere to company policies, procedures, and confidentiality standards.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to work under targets and deadlines.
- Good listening and problem-solving skills.
- Fluency in English, Hindi, and/or regional languages (preferred).
- Experience in telecalling, customer service, or immigration sales is an advantage.