As a Customer Relations Associate, you will play a critical role in shaping the first experience of new users on the platform. Your responsibility will be to create engaging, comfortable, and high-quality interactions that encourage long-term community participation.
This is not a customer support or telecalling role. We're looking for people who can naturally build rapport, communicate with empathy, and create memorable conversations.
Role & responsibilities
- Help create positive first experiences for new users on the platform.
- Build meaningful and engaging conversations with users.
- Understand user concerns and respond with empathy and professionalism.
- Encourage healthy, respectful, and enjoyable interactions.
- Identify recurring user feedback and share actionable insights with the product and operations teams.
- Follow conversation quality standards and continuously improve through coaching and feedback.
- Collaborate with the Community and Operations teams to improve overall user experience.
Preferred candidate profile
- Excellent verbal communication skills.
- Strong interpersonal and active listening skills.
- Ability to build trust and rapport quickly.
- Fluent in Hindi
- Comfortable working in rotational shifts.
- Skilled, patient, and respectful communication style
Fresh graduates with exceptional communication skills are also welcome.
Ideal Candidate
You're someone who:
- Enjoys talking to people.
- Makes others feel comfortable quickly.
- Is naturally curious and empathetic.
- Handles difficult situations calmly.
- Communicates confidently without being dominating.
- Learns quickly and is open to coaching.
- Values professionalism and respect in every interaction.
- Create positive first impressions.
- Build engaging and meaningful conversations.
- Help improve overall user experience.
- Follow high standards of communication quality.
- Contribute ideas that improve community engagement.