We are looking for a motivated and confident Collection Executive to recover outstanding payments from customers through outbound calls. The candidate should have positive communication skills, negotiation ability, and basic computer knowledge.
- Key Responsibilities:Make outbound payment reminder calls to customers.
- Follow up and collect overdue payments.
- Handle customer queries related to payments and outstanding dues.
- Update call remarks and customer interactions in CRM/Excel.
- Follow up on PTP (Promise to Pay) commitments.
- Achieve daily collection and productivity targets.
- Maintain professional and courteous communication with customers.
- Negotiate payment plans and encourage timely payments.
- Ensure compliance with company policies and collection procedures.
- Escalate unresolved cases to the concerned team when required.