Designation; - Team Leader

Location: - Ghansoli

Shift: 5 days rotational shifts

Salary upto 7 lpa

Key Responsibilities

Team Leadership & People Management-

- Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations

- Oversee inbound calls related to:
- Patient inquiries
- Advantages, eligibility, claims, and billing questions
- Manage outbound calls to:
- Patients for follow-ups, reminders, and resolutions
- Insurance companies or healthcare stakeholders as required
- Handle escalated calls professionally and ensure first-call resolution where possible.
- Ensure accurate documentation of all interactions in CRM systems.

Interested candidates can connect with-

HR Manasi Vichare -

Immediate Joiners Preferred.

📌 Team Lead (Navi Mumbai)
🏢 TP
📍 Navi Mumbai