About the Company - Established in 1996, HiLITE Group is diversified conglomerate headquartered in Kozhikode Kerala. The group has significantly influenced Kerala's modern landscape through its presence in Various sectors including Real estate(residential , commercial and retail),Interior design, business paths, education ,health care ,entertainment and F&B.;

Responsibilities:

- Act as a primary point of contact for customers throughout the property buying journey.
- Handle customer queries, request and complaints promptly and professionally.
- Coordinate with sales, projects, legal, finance and hand over teams to ensure timely customer support.
- Provide regular updates on project progress, documentaion, payment schedules and possession timelines.




- Manage customer meetings, site visits and hand over processes.
- Maintain accurate customer records and prepare MIS reports.
- Ensure high level of customer satisfaction and build long term relationships.

Key requirements:

- Bachelor's degree in any discipline.
- 3-5 years of customer relation experience preferably in real estate, builder or developer industry.
- Excellent communication and interpersonal skills.
- Solid problem solving and coordination abilities.
- Proficiency in MS office and CRM softwares is an advantage.

📌 Customer Relations Specialist (Kozhikode)
🏢 HiLITE Group
📍 Kozhikode