We are looking for a proactive Customer Retention Executive who can build strong relationships with existing customers improve customer satisfaction and reduce churn This role focuses on understanding customer needs resolving concerns and ensuring long-term engagement with our products services Key Responsibilities Manage and nurture relationships with existing customers Proactively engage customers to improve retention and loyalty Handle customer concerns escalations and feedback effectively Conduct follow-ups renewal calls and satisfaction checks Identify at-risk customers and implement retention strategies Collaborate with sales support and operations teams Maintain accurate customer records and reports Share customer insights to improve services and processes Eligibility Skills Bachelor s degree in Business Marketing or a related field 1-3 years of experience in customer retention customer success or account management Solid communication and interpersonal skills Customer-centric mindset with problem-solving ability Experience with CRM tools is a plus Ability to handle objections and build long-term trust Key Performance Indicators KPIs Customer retention rate Customer satisfaction score CSAT Churn reduction Renewal and upsell success Response and resolution time How to Apply Interested candidates may apply by sending their updated resume to jobs-tvm penieltech com Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Work Location In person

📌 Customer Retention Executive (Kerala)
🏢 penieltech
📍 Kerala