Role Summary The Customer Relationship Executive CRE is responsible for managing student communication and coordinating academic processes with multiple partner universities The role serves as the primary point of contact between students and institutions ensuring timely updates regarding admissions examinations results certificates attestations and dispatch processes The position focuses on delivering high service standards maintaining robust institutional relationships resolving queries and ensuring smooth execution of academic and financial workflows Key Responsibilities Coordinate academic processes with partner universities including LHU SAU BHSIE BSEH ASBM RNTU ARNI IBVE MATS SNGISM and IEC Follow up with university officials for exam schedules results certificates and attestation updates Handle student communication through calls WhatsApp emails and in-person interactions Guide students regarding admissions eligibility criteria exam procedures university regulations and fee structures Process verification and attestation requirements accurately and within defined timelines Track examination schedules result releases certificate status and dispatch details Prepare periodic academic and operational status reports for management review Highlight delays risks or operational concerns to senior management proactively Handle discount clarifications and resolve certificate and attestation-related issues Support amount collection activities in coordination with internal teams and ensure proper documentation Maintain accurate records and update internal systems related to student cases and university communications Qualifications Bachelor s degree in any discipline Prior experience in customer relationship management academic coordination education services or operations support is preferred Skills Competencies Excellent verbal and written communication skills Student-centric service mindset Ability to manage multiple follow-ups and deadlines Problem-solving and escalation-handling skills Job Type Full-time Pay 20 000 00 - 25 000 00 per month Application Question s Willing to work within 11 AM to 8 PM shift What is your current salary What is your expected salary How many years of experience you hold in telecalling sales Office location is at Kadavanthra are you willing to travel relocate Are you an immediate joiner Notice Period Duration Work Location In person

📌 Customer Relationship Executive (Kerala)
🏢 UGI - UNITED GROUP OF INITIATIVES
📍 Kerala