Job Title CRM Executive Manager - Logistics Supply Chain Management Department Operations Customer Support Location Andheri W Veera Desai Rd Mumbai-53 Experience 1-8 Years Air Road Sea Transportation may apply Job Responsibilities Act as the primary point of contact for customers related to logistics and supply chain operations Logistics SCM Handle customer inquiries service requests and complaints professionally Coordinate with operations warehouse transport and billing teams to ensure smooth service delivery Track shipments update customers on delivery status delays and exceptions Maintain accurate customer data in CRM systems Prepare and share daily weekly service reports with management Ensure service level agreements SLAs are met Support sales team with client onboarding documentation and follow-ups Build and maintain long-term customer relationships Key Skills Requirements Knowledge of Logistics Transportation Warehousing and Supply Chain processes Good verbal and written communication skills Experience working on CRM software Zoho Salesforce or similar Solid coordination and problem-solving skills Ability to manage multiple clients and priorities Proficiency in MS Excel and email communication Preferred Candidate Profile Experience in logistics freight forwarding courier Air Road Sea Transportation Customer-centric mindset with a proactive approach Ability to work under pressure and meet deadlines Responsibilities Develop and nurture strong relationships with existing clients acting as their primary point of contact for all inquiries requests payments and concerns Proactively engage with clients to understand their transportation and logistics needs identify opportunities for service improvements and propose solutions that align with their business objectives Collaborate with internal departments such as operations customer service and sales to ensure timely and accurate delivery of services to clients Monitor key performance indicators KPIs and service level agreements SLAs to track client satisfaction and address any issues or discrepancies promptly Serve as a liaison between clients and internal teams facilitating communication and resolving conflicts or escalations as needed Identify upselling or cross-selling opportunities based on client needs and company offerings working closely with the sales team to capitalize on these opportunities Prepare and deliver regular reports and updates to clients on service performance account status and upcoming initiatives Stay informed about industry trends market conditions and competitor activities to provide strategic insights and recommendations to both clients and internal stakeholders Act as an advocate for clients within the company championing their interests and ensuring their voice is heard in decision-making processes Continuously seek feedback from clients to assess satisfaction levels and identify areas for improvement in our products services and processes Qualifications and Skills Bachelor s degree in Business Logistics Supply Chain Management or a related field Strong communication and interpersonal skills Problem-solving and decision-making abilities Knowledge of logistics and supply chain processes Ability to work collaboratively with cross-functional teams Proficient in using CRM software and Microsoft Office applications Working Days Monday to Saturday All Saturday Working National Carriers Corporation 508 509 5th Floor Raheja Plaza Veera Desai Road Andheri West Mumbai-400053 WWW national-carriers com hr1 nationalcarriers com Arun HR Team Contact 91 90044 56039 Job Type Full-time Pay 20 000 93 - 45 000 31 per month Benefits Provident Fund Work Location In person

📌 Customer Relationship Executive (Maharashtra)
🏢 National Carriers
📍 Maharashtra