Job Title Consumer Support Specialist Day Shift Location Surat Office-Based Only Shift Timing 9 00 AM to 6 00 PM Salary Range 15 000 - 25 000 Industry E-commerce Jewellery Lab-Grown Diamonds USA Market We are looking for a dedicated and customer-focused Consumer Support Specialist to handle customer inquiries for our USA-based e-commerce jewellery brand The ideal candidate should have excellent communication skills problem-solving ability and a strong understanding of customer service handling Roles Responsibilities Provide customer support to USA customers via email chat WhatsApp and calls cold call Understand customer needs and provide accurate product information Assist customers with order status returns exchanges refunds and queries Maintain detailed records of customer interactions Coordinate with internal teams operations design logistics sales to resolve issues Respond professionally and maintain high-quality service standards Handle escalations and ensure customer satisfaction Work with CRM tools and ticketing systems Follow company communication guidelines and SOPs Required Skills Excellent English communication written verbal Strong typing speed and ability to multitask Problem-solving and customer-first mindset Ability to handle pressure with a calm and positive attitude Experience in customer support international is a plus Basic computer email-writing skills Preferred Qualifications 1-3 years of customer support experience E-commerce preferred Experience handling USA customers is an advantage Why Join Us Work with a fast-growing USA-based e-commerce brand Great learning and growth opportunities opportunities Professional and supportive work culture Job Type Full-time Work Location In person

📌 Customer Support Specialist (Gujarat)
🏢 RRP Diamond
📍 Gujarat