DESCRIPTION This role is a combination of 2 specific elements - 1 Billing Operations Management BOM automation projects critical for Ads Devices and Emerging and Digital channels The analyst would also manage Amazon connect program expansion with GAR training CX and Ops and working with tech teams on enhancements 1 This resource would be working closely with partner teams in SC s including Billing ORT and other relevant teams to simplify the onboarding of any recent sub-optimal launch The resource will be expected to run 2-3 projects per quarter Connect and CX Scope - 1 Collaborating with AR Ops teams across multiple time-zones to collect feedback on CX related issues tech projects enhancements 2 Working closely with Product Tech POCs to drive related Tech projects 3 Ongoing Audit of Connect metrics and across channels 4 Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service This will include identifying tasks activities process steps that contribute to a longer SLA and eliminating combining automating these BASIC QUALIFICATIONS 6 years of tax finance or a related analytical field experience 4 years of Accounts Receivable or Account Payable experience 4 years of applying key financial performance indicators KPIs to analyses experience 4 years of creating process improvements with automation and analysis experience 4 years of identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes experience Bachelor s degree in accounting information systems finance or equivalent or Bachelor s degree and 5 years of Accounts Receivable AR experience PREFERRED QUALIFICATIONS 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience MBA or CPA Knowledge of Tableau Experience working with large-scale data mining and reporting tools examples SQL MS Access Essbase Cognos and other financial systems examples Oracle SAP Lawson JD Edwards Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Gar Sme, Global Ar Finance Operations (Maharashtra)
🏢 Amazon.com
📍 Maharashtra