Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 27 000 associates it s the largest software development center of Bosch outside Germany indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US Europe and the Asia Pacific region Roles Responsibilities The Delivery Lead - HR Shared Services will be responsible for end-to-end service delivery of core HR operations with a strong focus on Employee Data Management Leave Management Time Attendance and Organization Position Management in SAP The role requires strategic leadership operational excellence and deep expertise in automation and bot management to drive efficiency accuracy and scalability of HR services Service Delivery Operations Lead and manage HR Shared Services delivery for Employee Data Management hire to retire lifecycle Leave Management Time Attendance Organization and Position Management in Employee Central Ensure SLAs KPIs and compliance standards are consistently met or exceeded Act as the escalation point for complex operational and system-related issues SAP HR Systems Own and govern HR processes configured in SAP Employee Central HCM SuccessFactors as applicable specifically Organizational Management OM Position Management Personnel Administration PA data elements Partner with HRIT and SAP teams for enhancements upgrades and process optimization Ensure data integrity audit readiness and compliance with internal and external regulations Team Management People Leadership Lead mentor and develop large multi-layered HR Shared Services teams managers team leads and specialists Define team structure roles capacity models and skill requirements aligned to SAP-driven operations Drive performance management goal setting and succession planning for the HR Shared Services function Build strong SAP EC capability within the team through Training and upskilling Knowledge management and cross-skilling Certification and learning roadmap Foster a culture of accountability continuous improvement and customer-centric service delivery Automation Bots Management Oversee design deployment and ongoing management of HR bots RPA solutions Identify opportunities for automation across HR Shared Services processes Drive continuous improvement through digitalization and straight-through processing Monitor bot performance exception handling and ROI realization Leadership Stakeholder Management Lead large multi-location HR operations teams Coach and develop managers and team members for high performance Partner with HR Business Partners COEs IT and external vendors Present service performance risks and improvement plans to senior leadership Governance Continuous Improvement Define and maintain standard operating procedures SOPs and process documentation Drive Lean Six Sigma or similar continuous improvement initiatives Ensure adherence to data privacy information security and labor law requirements Support internal and external audits related to HR operations and systems Qualifications Educational qualification MBA PGDM in Human Resources Experience 18 years overall experience in HR Shared Services HR Operations Mandatory requires Skills Functional Technical Skills Deep expertise in HR Shared Services operations Strong hands-on knowledge of SAP HCM SAP SuccessFactors OM PA Time Leave Proven experience in RPA Bots management within HR processes Robust understanding of HR data governance and compliance Experience managing large-scale global or regional HR operations Leadership Behavioral Skills Strong people leadership and change management capability Excellent stakeholder management and communication skills Strategic thinking with a strong operational execution mindset Data-driven decision-making and problem-solving skills Preferred Skills Good working knowledge of MS Excel including formulas pivot tables data validation and report preparation Additional Information Responsible for managing overall employee life cycle onboarding Exit service award query handling grievance management and other activities