ARC Support Engineer - L3 Switching This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for valuable If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Aruba is an HPE Company and a leading provider of next-generation network access solutions for the mobile enterprise Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future Aruba is redefining the Intelligent Edge - and creating new customer experiences across intelligent spaces and digital workspaces Join us redefine what s next for you What you ll do Lead and drive troubleshooting on Customer reported issues Isolate Product issue at hardware software level replicate customer environments in lab own and document communication among customers engineering and provide final fix Be a customer advocate for timely resolution of the problems reported understand the environment network and impact on business Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile including their network topology features configurations and service history which results in faster resolution Partners internally with other Services teams to deliver focused support by participating in Customer reviews Network trainings and driving critical issues to resolution Keep the other support teams trained on the designated CFTS customer network practices followed Provides technical expertise and guidance during testing deployment and operational phases for CFTS Customers Participate in tasks such as new product development projects Knowledge base creation trainings and other documentation activities Mentor newly hired support engineers and peers in technical areas of specialty Products to be supported - Juniper Routing platforms PTX MX This is an individual contributor role There will be weekend coverage as per roster and pager rotation coverage Primary Skills required Excellent Customer handling and communication verbal and written skills Thorough understanding of - Layer 3 - IP and related technologies ICMP TCP GRE QoS VRRP IP routing protocols BGP OSPF ISIS Layer 2 technologies Ethernet 802 1q p VLAN BFD STP RSTP ARP LACP Multicast protocols IGMP IGMP-snooping PIM MPLS L2 and L3 VPN Traffic Engineering LDP RSVP Segment Routing VPLS Prefer to have understanding Exposure Expertise in one or more areas Advanced Multicast technologies- NG-MVPN Draft Rosen Advanced Datacenter technologies- MC-LAG VxLAN EVPN Perl Python Unix Expect scripting What you need to bring Requires B E in Electronics Engineering or Computer Science or equalent with minimum 7 years experience in Networking Industry Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 5 years extensive JUNOS experience OR minimum 5 years experience in Troubleshooting Datacentre networks Enterprise core networks Platform Knowledge Juniper routers switches Cisco Arista Alcatel traffic generators Ixia Agilent Preferred Certifications - JNCIS JNCIP JNCIE CCNA CCNP CCIE and other equivalent Additional Skills Cloud Architectures Cross Domain Knowledge Design Thinking Development Fundamentals DevOps Distributed Computing Microservices Fluency Full Stack Development Security-First Mindset User Experience UX What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india networkingJob EngineeringJob Level TCP 04 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication

📌 Arc Support Engineer( Switching ) (Karnataka)
🏢 Hewlett Packard Enterprise | HPE
📍 Karnataka