A Service Marketing Advisor for commercial vehicles acts as the primary link between fleet customers and the service department responsible for maximizing customer retention selling maintenance packages and ensuring high-quality vehicle service They bridge technical service divisions with client needs focusing on building long-term relationships managing workshop workflows and achieving service targets Key Responsibilities Customer Relationship Marketing Greet commercial clients understand their vehicle needs sell and promote maintenance plans or extended warranties Service Operations Create manage and update work orders coordinate with technicians and update customers on repair statuses Technical Advising Interpret and explain technical vehicle issues and service requirements to customers and ensure compliance with manufacturer specifications Workflow Management Manage service bookings optimize workshop efficiency and handle customer complaints effectively Financial Administration Prepare accurate cost estimates process invoices and manage often using dealer management systems Required Skills and Qualifications Experience Previous experience as a service technician or advisor in a commercial vehicle dealership or workshop is often required Knowledge Strong understanding of automotive systems specifically for commercial vehicles Communication Excellent interpersonal skills for dealing with fleet managers and drivers Technical Admin Proficient in computer systems e g Microsoft Office Excede and knowledge of repair processes Licensing Often requires a valid state-issued driver s license Key Performance Indicators KPIs Customer Satisfaction Index CSI levels Service department productivity and efficiency Growth in maintenance plan sales Accuracy of repair orders and invoicing Job Types Full-time Permanent Pay 18 086 00 - 23 395 96 per month Perks Health insurance Leave encashment Provident Fund Education Bachelor s Preferred Experience Service Marketing - Commercial Vehicle 3 years Required Location Hosur Tamil Nadu Required Work Location In person