Core Job Responsibilities1 Patient Experience Relationship Management First Point of Contact Greet and guide patients arriving at the clinic with a qualified and friendly approach Query Handling Manage enquiries via phone WhatsApp and walk-ins providing non-clinical information about services and treatments Appointment Coordination Assist in scheduling appointments follow-ups and patient reminders to ensure a smooth workflow Feedback Collection Conduct satisfaction calls and manage patient feedback to improve clinic services 2 Brand Image Marketing Promotion Develop and implement offline and online promotional strategies for specialized services like implants or smile design Social Media Management Oversee content for the clinic s social media platforms and website to maintain an active positive online presence Publicity Materials Assist in creating brochures flyers and newsletters that educate patients on dental hygiene and clinic offerings Community Outreach Organize and represent the clinic at health camps community awareness drives and local promotional events 3 Networking Referral Building Professional Relations Build and maintain relationships with local general physicians and other medical professionals to encourage referrals Referral Records Track referral sources and maintain records to evaluate the effectiveness of outreach efforts 4 Crisis Conflict Resolution Issue Escalation Act as a bridge to resolve patient grievances or complaints promptly and empathetically Reputation Management Handle sensitive situations or negative feedback professionally to protect the clinic s reputation 5 Internal Operations Staff Liaison Coordinate with dentists dental assistants and the administrative team to ensure seamless patient care Reporting Prepare daily or monthly reports on patient enquiries satisfaction levels and marketing activity success Essential Skills Excellent Communication Proficiency in local languages and English for clear patient interaction Interpersonal Skills A polite patient-first attitude with strong empathy Multitasking Ability to handle multiple administrative and promotional tasks in a fast-paced environment Basic Technical Proficiency Familiarity with CRM tools MS Office and WhatsApp Business Job Types Full-time Permanent Pay 8 086 00 - 20 000 00 per month Work Location In person

📌 Wanted Public Relation Officer (Telangana)
🏢 Apple Oral & Dental
📍 Telangana