As a member of the Support organization your role is to provide post-sales support and solutions to Oracle s customer base acting as an advocate for customer needs This includes addressing non-technical inquiries via phone and electronic channels as well as responding to technical questions related to the use and troubleshooting of Oracle s Electronic Support Services As a key point of contact you are responsible for building and maintaining strong customer relationships while also offering guidance to internal Oracle teams on a variety of customer issues and escalations In the role of Principal Support Engineer you will deliver high-level technical support aimed at ensuring maximum customer satisfaction A key responsibility involves developing and leveraging automated tools AI-powered diagnostics and machine learning models to proactively identify document resolve or prevent customer issues You are expected to be a recognized expert in problem solving and issue prevention frequently called upon to handle complex high-impact customer challenges You will also contribute to the integration and deployment of AI solutions that enhance customer support workflows including chatbots predictive analytics and intelligent case routing systems Your ability to interpret and act on AI-driven insights will be critical to driving operational efficiency and improved customer experiences You serve as a leading individual contributor and team player providing strategic direction and mentorship to others The work is highly complex and non-standard requiring the application of advanced technical and business knowledge in your area of expertise Familiarity with AI ML frameworks data science practices and cloud-based AI services is a plus The role typically requires 10 years of experience and a bachelor s degree in Computer Science Management Information Systems Engineering Mathematics Physics or Chemistry with a minimum 9 0 CGPA As a member of support organization the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs The job profile involves resolving technical issues mostly raised by customers through the customer portal The job responsibility includes Taking ownership of customer issues reported and seeing problems through to resolution Researching diagnosing troubleshooting and identifying solutions to resolve technical issues Following standard operating procedures for proper engagement of internal and external stakeholders Oracle Database-as-a-Service Oracle Database-as-a-Service DBaaS brings the power and versatility of the Oracle Database to the cloud As a service offering built on top of Oracle Cloud Infrastructure it integrates award winning Oracle database technologies such as the Oracle Autonomous Database Oracle Exadata and Oracle Real Application Clusters RAC making them available to customers of all stripes both for Online Transaction Processing OLTP as well as Data Warehousing workloads References https www oracle com database what-is-a-cloud-database https www oracle com database what-is-a-cloud-database dbaas https www oracle com artificial-intelligence Educational Qualification A degree in a relevant field from a recognized university B Tech M Tech BE MCA MSc or BSc Computer science Required skills Technical Working Experience in Oracle Cloud Technologies - Oracle Cloud Infrastructure OCI Work experience and in-depth knowledge in Oracle Cloud Infrastructure - Base Database Service Autonomous Database - Shared Dedicated Backup Cloud Services Oracle Database Autonomous Recovery Service - ARS DMS ZDM Zero Downtime Migration Full Stack Disaster Recovery In-depth knowledge and working experience in Oracle Database Performance Tuning Troubleshooting performance issues Instance Tuning SQL Tuning Positive working knowledge of other Oracle Database Areas Backup and Recovery Dataguard Real Application Clusters ASM Experience in the following Operating System various Unix Linux flavors Networking Hardware Virtualization Customer Management Ability to understand customer problem and provide technical solution in timely manner Ability to understand customer urgency and sensitivity of problem Ability to speak confidently and communicate clearly with customer Ability to work efficiently with a highly demanding customer Ability to collaborate effectively with different stake holders - internal and external Independent and self-motivated Work Experience 10 years of experience in Administration Troubleshooting Maintenance of the Oracle Database Working knowledge in Oracle cloud or any other leading cloud technologies Oracle Database Performance Tuning - Instance and SQL Tuning

📌 Principal Software Engineer (Karnataka)
🏢 Oracle
📍 Karnataka