Atlys mission is to enable every person on earth to travel freely At Atlys we believe that the path to creating a more open world is by making it efficient to travel Travelers cite visas as the most frustrating pain point and we re starting by automating that completely We re looking for talented people who are interested in building the future of travel alongside us Building technology to increase global movement liquidity will be one of the most exciting developments in decades If you are curious why the smartest people want to work at Atlys read this post Atlys is building a world class travel support experience for its most premium users The Infinity Experience Concierge is the front line of that promise This role is for someone who understands high touch service anticipates needs before they are spoken and consistently delivers a calm seamless and reliable experience What You ll Do Provide end to end support to Infinity users across chat email and phone Serve as a trusted point of contact for travel and visa support offering clear accurate and personalised guidance Maintain a warm composed and thoughtful communication style even under pressure Take ownership of each interaction ensuring users feel heard understood and well taken care of Coordinate with internal teams to resolve issues quickly and keep users updated at every step Manage sensitive information with discretion and professionalism Spot patterns anticipate needs and share feedback to strengthen the Infinity experience Uphold the highest standards of response time accuracy and service quality The Ideal Candidate 1 to 4 years of experience in premium customer service hospitality concierge or client experience roles Explicit and polished communication both written and verbal A service mindset that values empathy patience and attention to detail Strong problem solving skills and the ability to stay calm and structured in fast moving situations Comfort working with high value clients who expect speed accuracy and discretion A sense of ownership and pride in delivering a best in class experience

📌 Infinity Experience Concierge (New Delhi)
🏢 Atlys
📍 New Delhi