WhatsApp Automation Executive Minimum 1 Year Exp WhatsApp Automation Manager will manage monitor and improve all WhatsApp-based communication systems used for student inquiries lead follow-ups admission support and automated messaging The role ensures smooth functioning of WhatsApp APIs chatbots templates and student query workflows Key Responsibilities 1 WhatsApp Automation Setup Management Manage WhatsApp Business API and automation tools Interakt WATI etc Create and update automated message flows for inquiries admissions counselling and follow-ups Ensure all templates are approved and active Maintain FAQ and chatbot responses used for student support 2 Lead Handling Response System Set up instant replies for new leads course details fees admission steps Ensure that every student inquiry receives correct automated information Monitor response quality and reduce delay in replies 3 Daily Monitoring Issue Handling Track WhatsApp message delivery read rates and failure reports Fix issues like message not sending template rejection or number blocking Coordinate with the technical team if the API or automation stops working 4 Student Support Communication Manage automated reminders for Admission deadlines Document submission Fee payments Counselling schedules Ensure students receive accurate course information and guidance through automated messages 5 Reporting Analysis Prepare daily and weekly WhatsApp performance reports message sent delivered read replied Analyse student queries to improve chatbot answers Share insights on student interest active time and top questions 6 Template Management Create new WhatsApp templates for Marketing Admission updates Important announcements Submit templates for approval and track rejection reasons 7 Coordination Team Support Coordinate with counselling admissions and marketing teams for new message requirements Update WhatsApp messages based on new courses fees or admission changes Work with the design content team for creatives used in WhatsApp communication Required Skills Basic knowledge of WhatsApp Business API tools Understanding of student counselling or admission processes preferred Good Excel Google Sheets skills for reporting Ability to troubleshoot technical issues Strong follow-up and attention to detail Experience 1-2 years experience in WhatsApp automation CRM or digital communication Experience in an education company is preferred but not compulsory Freshers with technical understanding and strong communication can also apply Job Types Full time Permanent Pay 21 485 55 - 25 235 58 per month Benefits Flexible schedule Leave encashment Work Location In person

📌 Whatsapp Automation Executive (Uttar Pradesh)
🏢 INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU.
📍 Uttar Pradesh