Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFutureAbout this Role We are seeking a Work Practice Administrator to support accurate and timely employee data management in SuccessFactors SF for global VOIS markets The individual will manage HR transactions maintain data quality adhere to service level expectations contribute to process improvements and deliver a customer centred service experience What you will do Process HR transactions across existing and new processes ensuring accuracy consistency and timely completion Deliver services within defined SLAs for multiple customer groups Maintain high-quality data across systems ensuring compliance with data integrity and audit standards Contribute to continuous improvement initiatives within HR systems and processes Recommend opportunities for digitisation and automation to improve efficiency and reduce manual effort Collaborate with stakeholders and support subject matter experts and team leads in managing the relevant processes Who you are Knowledge of SuccessFactors particularly the Organisation Management and Employee Central modules Strong communication skills with the ability to deliver accurate and timely outputs Ability to work to SLAs and manage transactional activities efficiently 0-2 years of experience ideally within a shared service environment A graduate degree MBA in HR preferred Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Based on the role s purpose and organisational context the following benefits are inferred Opportunity to work closely with global HR teams and gain exposure to multi country operations Development of strong HR operational and data management capabilities Experience in a digital and automation focused HR delivery environment What skills you will learn Inferred from the responsibilities and environment Advanced skills in SuccessFactors Employee Central and Organisation Management Ability to manage HR processes in a shared service setup Understanding of quality frameworks audit requirements and SLA driven delivery Experience in identifying and supporting process improvement and automation initiatives Effective stakeholder engagement within a global organisation VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status 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