CUSTOMER SERVICE MAINTENANCE COORDINATOR Position Level Mid-level Coordination Salary Range 22 000 - 30 000 month performance bonus 10 Experience Required 3-4 years in customer service operations coordination or field service management Reports To Operations Manager Founder Key Responsibilities 1 Maintenance Scheduling Operations Manage monthly maintenance calendar for all active customers Schedule maintenance visits 1 week in advance with 24-hour reminders Coordinate with technicians to optimize routes and reduce travel time Track maintenance completion and generate reports Monitor filter inventory and reorder based on maintenance schedules Prepare maintenance kits for each technician visit 2 Customer Communication Respond to customer inquiries within 24 hours Schedule consultation calls and installation appointments Send monthly reminders for maintenance due dates Handle maintenance complaints and escalations Collect customer feedback post-installation and post-maintenance Maintain customer database with accurate information 3 Documentation Reporting Record all maintenance activities and customer interactions in CRM Generate monthly maintenance and performance reports Track KPIs customer retention response time satisfaction scores Maintain customer contact lists and communication history Prepare invoice and billing documentation Document spare parts usage and recommend inventory replenishment 4 Quality Assurance Quality-check technician reports for completeness and accuracy Follow up on any outstanding issues or concerns Collect and analyze customer satisfaction feedback Identify training needs for maintenance team Track customer churn and identify at-risk accounts Key Skills Customer relationship management Robust organizational and time management skills CRM system proficiency Attention to detail Communication phone email messaging Problem-solving mindset Basic technical knowledge air purification systems Success Metrics Response time to customer inquiries

📌 Customer Service & Maintenance Coordinator (New Delhi)
🏢 PanScience Innovations
📍 New Delhi