Dear candidate Greetings International Domestic OperationsLocation Insert Location We are seeking a dynamic and experienced Team Leader to manage both international and domestic teams operations The ideal candidate will be responsible for overseeing day-to-day processes ensuring service-level agreements SLAs are met guiding team performance and driving customer satisfaction across global and local channels Key Responsibilities Lead and supervise a team handling international and domestic operations Manage daily workflows to ensure seamless coordination between domestic and international processes Set performance targets and monitor team KPIs Conduct regular team meetings coaching sessions and performance reviews Ensure compliance with company policies regional regulations and quality standards Resolve escalations promptly and effectively from both domestic and international clients customers Coordinate with cross-functional departments logistics sales customer service finance etc Prepare and submit operational reports and performance analysis to senior management Identify gaps in processes and suggest improvements to increase efficiency and customer satisfaction Train new hires and provide ongoing support for professional development Requirements Bachelor s degree in Business Management Logistics or related field 3-5 years of experience in operations or customer service with at least 1-2 years in a team lead or supervisory role Experience handling both international and domestic operations is preferred Excellent leadership interpersonal and conflict-resolution skills Strong organizational and multitasking abilities Proficient in MS Office familiarity with CRM ERP or logistics platforms is a plus Ability to work in a rapid-paced deadline-driven environment Flexibility to work in shifts including weekends or holidays if required Job Type Full-time Pay 30 000 00 - 40 000 00 per month

📌 Team Leader - Customer Support Executive (Karnataka)
🏢 Itsy Bitsy
📍 Karnataka