Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of Process Developer Management Trainee- Customer CareThis position involves managing inbound calls from our premium North American customer base You will be responsible for delivering top-tier customer service aiming for first-call resolutionand exceeding customer expectations Success in this role requires strong logical reasoning effective problem-solving techniques and the ability to establish a positive connection with customers through engaging conversations In addition to direct customer interaction you will also contribute to departmental initiatives by participating in projects and generating reports as required ResponsibilitiesAnswering phone calls in the languages mentioned with a nice controlled voice on a priority established by the team leader Able to sense other people s emotions and provide the answer or support based on their needs Have a high-level tolerance without losing temperor being irritated by the day-to-day situation Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate valid and complete information by using the right methods toolsHandle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolutionFollow communication procedures guidelines and policiesTake the extra mile to engage customersBeing able to communicate effectively both verbally and in writing Able to sense other people s emotions and provide the answer or support based on their needs Easy adjust to changing scenarios regarding ways of working Going beyond simply hearing the words that the other person speaks Trying to focus on the needs and provide the right solution Receiving and placing customer orders for the in-scope products services leasing credit bank accounts Customer service through electronic channels Projecting a positive image of the company and brand Implementing changes using your creativity and focuson process improvement Correct and complete documentation of all customer interactions Having a good know-how of the entire process Using time effectively and prioritizethe daily tasks accordingly Sharing with all team members any relevant knowledge obtained through customer interactions Attending training sessions Arranging working schedules with colleagues flexibly according to business needs Successfully completing the training plan and passing the process knowledge test PKT on a regular basis Providing assistance to new colleagues whenever possible Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-dateAble to use tools such excel word PowerPoint - as per the business and process requirements Qualifications we seek in you Minimum Qualifications SkillsMinimum experience in customer service voice roleCustomer Obsessed Mindset - Delivering FCR on interactions with customersDemonstrated ability to conduct research work independently and make decisions with little or no guidance within the ambit of workflow procedureAdaptability to learn new processes concepts and skills and an eye for detailStrong communication both written and verbal English skillsStrong interpersonal skills with the ability to communicate transactional issues correctly and clearly to both internal and external customersKeen attention to detail risk identificationAbility to effectively manage time and individually prioritize multiple tasks of competing priorityAbility to maintain high levels of confidentiality and data security standards Mandate Qualifications SkillsBachelor s Degree MandatoryProblem SolvingRelevant work experience at a financial institutionDemonstrates sound decision makingAbility to work in a dynamic fast paced environmentStrong attention to detailAbility to work independently and in a group settingAdaptable to change Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovationMake an impact - Drive change for global enterprises and solve business challenges that matterAccelerate your career - Get hands-on experience mentorship and continuous learning opportunitiesWork with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work setting that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Developer Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 28 2026 5 35 10 AM Unposting DateFeb 27 2026 12 29 00 PM Master Skills ListOperations Job CategoryFull Time

📌 Process Developer (Haryana)
🏢 Genpact
📍 Haryana