Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven setting love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Manager - Scout Product Analytics As a Talent Scout you ll serve as a trusted business advisor to our leaders talent team and hiring managers by driving external candidate engagement and driving talent to Genpact You ll ensure an exceptional candidate experience for every candidate so our reputation for quality and innovation will be in your hands In return you ll have the support of a network of highly knowledgeable colleagues and the opportunity to make a significant impact at Genpact Responsibilities User Feedback and Analysis Monitor Scout usage metrics and feedback support in triaging bugs feature requests enhancements etc Prepare fortnightly insights report on usage trends user satisfaction and other KPIs Release Planning Support Validate feature demos against acceptance criteria in sprint reviews wear user s hat Prepare user-experience journey stories for Scout s capability booklet Issue Escalation Management Maintain open risk issues log and technical debt associated with each release across work web and co-pilot drive to resolution Governance Support Support with governance updates and agenda items Qualifications we seek in you Minimum Qualifications Bachelor s degree in information technology Computer Science or a related field is a plus Proven experience in a similar role preferably in a multi-site environment Strong knowledge of IT infrastructure including servers networks storage and security systems Proficient in project management methodologies and tools Preferred Qualifications Skills Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels Strong analytical and problem-solving abilities to identify and address IT-related challenges Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobManager Primary LocationIndia-Gurugram Education LevelBachelor s Graduation Equivalent Job PostingJan 26 2026 11 42 43 PM Unposting DateFeb 26 2026 12 29 00 PM Master Skills ListCorporate Job CategoryFull Time