About the Role We are looking for an experienced CRM Executive who can manage customer interactions strengthen client relationships and ensure seamless coordination between internal teams and customers The ideal candidate should have strong communication skills problem-solving ability and hands-on experience in CRM tools Key Responsibilities Manage end-to-end customer relationship processes to ensure high customer satisfaction and retention Handle customer queries complaints and escalation management with timely resolutions Maintain and update customer data using CRM software Zoho HubSpot Salesforce or similar Track customer lifecycle follow-ups feedback and service requests Coordinate closely with sales operations and support teams for smooth customer service delivery Prepare daily weekly monthly CRM reports and dashboards for management review Identify customer trends service gaps and improvement opportunities Ensure adherence to company policies SOPs and communication standards Drive customer engagement initiatives and loyalty programs Required Skills Competencies 4-5 years of proven experience as a CRM Executive or in a similar client-facing role Strong knowledge of CRM systems and MS Office Excel PowerPoint Word Excellent communication verbal written and interpersonal skills Ability to handle pressure multitask and manage client escalations professionally Solid analytical reporting and documentation skills Customer-centric mindset with problem-solving approach Qualifications Bachelor s degree in Business Administration Marketing or a related field Additional certification in CRM tools software will be an added advantage Job Type Full-time Pay 30 000 00 - 35 000 00 per month Work Location In person

📌 Crm Executive (Haryana)
🏢 Legend Group
📍 Haryana