Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage Employee case management SIM-T mailbox Process reimbursement benefit adjudication for the documents Process manual enrollment withdrawal Process vendor payroll reporting Perform audits and control checks Demonstrate Bias for action by timely completing the assigned benefits processes with 100 accuracy Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees Demonstrate Ownership by reviewing process documentation and making updates on a regular basis Provide required support to SME Team Manager for Dive deep into data and perks stats reporting Liaise with internal support teams like Payroll Employee resource center Exits On boarding team etc and external stake holders Insurance vendors for resolving employee queries and complete administrative processes Key job responsibilities Translation Specialist will support Benefit administration in regions with German as the primary language Resolve employee queries Case management in German language Speak to Vendors and service providers German Adjudicate create and respond to various documents payment request vendor files German A day in the life Benefit administration - Back office support of Amazon employee benefits in German speaking regions About the team Amazon Development Center India ADCI started in Bangalore in 2004 followed by centers in Hyderabad 2005 and Chennai 2006 The vision was to utilize the top talent available in India to drive our global business growth Today ADCI builds supports tests and manages technology products services which support millions of Amazon customers worldwide Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Sr. Administrator, Bxt, Bxt-se (Telangana)
🏢 Amazon.com
📍 Telangana