Here is a sample JD for a Service Advisor - Mechanical role You can tailor it based on the company s specific needs vehicle types passenger commercial etc and location Job Title Service Advisor - Mechanical Department Service Location Raipur Jagdalpur Reports to Service Manager Workshop Manager Job Type Full-time Job Summary The Service Advisor - Mechanical is the primary point of contact between customers and the service department They are responsible for understanding customer mechanical issues coordinating repairs and services with technicians and ensuring a smooth and effective service process to maximize customer satisfaction Key Responsibilities Greet customers and gather information about their vehicle s mechanical problems or service needs Accurately document customer concerns and service requests Prepare and provide service estimates and job cards for mechanical work Explain recommended services repairs and costs to customers in a clear and transparent manner Coordinate with workshop technicians to ensure timely and accurate diagnosis and repair Monitor the progress of mechanical jobs and update customers on status Conduct post-service follow-ups to ensure satisfaction Manage warranty claims and coordinate with parts and warranty departments as needed Upsell additional services or maintenance when appropriate Maintain detailed records of services rendered and customer interactions Ensure all customer complaints are addressed promptly and professionally Required Skills and Qualifications Diploma or Degree in Mechanical Engineering or Automotive Technology preferred Proven experience in automotive service advising or a customer-facing mechanical service role Strong understanding of automotive systems and mechanical repairs Excellent communication and interpersonal skills Ability to manage multiple tasks and prioritize workload Customer-focused attitude with a problem-solving mindset Proficiency in service management software DMS and Microsoft Office tools Preferred Experience 2 years in a mechanical service advisory role at a dealership or service center Experience with brand-specific vehicles if applicable Familiarity with service CRM or ERP systems Work Environment Conditions Fast-paced service environment with frequent interaction with customers and technicians Job Type Full-time Pay 15 000 00 - 25 000 00 per month Schedule Day shift Work Location In person

📌 Service Advisor- Mechanical (Chhattisgarh)
🏢 MAHADEVA KIA
📍 Chhattisgarh