Role - Operations Excellence Associate New VL training Support About Vahan At Vahan we re helping 300M low-skilled workers in India find jobs using WhatsApp We re a Y Combinator company that is backed by marquee investors such as Khosla Ventures and Founders Fund several executives from Google and Flipkart are also investors in the company Find out more about us at https vahan co We are looking for experienced Team Lead in Bangalore Hyderabad Chennai to develop and streamline processes improve placement conversion and provide a seamless customer experience to new Vendor partners The role will focus on developing scalable processes for vendor partners monitor and manage performance of their recruitment team and take initiatives to improve partner experience This requires ownership proactiveness and a commitment to operational excellence as well as creative thinking with a strong customer-centric mindset This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives positively challenge the status quo lead from the front and roll the sleeves to jump in any problem any time What you ll do Travel to new channel partners offices to train the tele-callers and set up the basic hygiene in the office to run successful telesales operations Coordinate closely with the supply acquisition team to identify the recurring adoption of the new vendors Developing and delivering training programs to tele-callers on priority clients processes objection handling on the calls best practices of operations etc Build a training calendar up to 2-months in line with the relevant stakeholders Support the senior management leadership to build and deliver relevant training modules that help the account managers to set up the key accounts for success Requirements Graduate degree any stream Nice to have 2-5 years of experience in managing team Should have At Least 2 year experience in recruitment Nice to have Collaborative organized and detail-oriented Nice to have Comfortable working in a quick-paced startup environment Should have Strong interpersonal and communication skills Should have Basic knowledge of MS-Office and G-Suite Must have Local language is a must English Hindi basics Must have Comfortable in traveling 10-15 days a month outside home town Must have Even Better Previous startup experience Nice to have Self-starter and entrepreneurial attitude Nice to have Why you ll LOVE this job We re a small team that enjoys working hard getting a lot done and having fun Not to mention that you ll get to work on a product that is making a profoundly positive impact on people s lives We also provide an outstanding training ground for aspiring entrepreneurs We can promise Our co-workers are a close-knit intelligent and motivated team We care about you We offer competitive health insurance for employees and their dependents You ll love where you work Compensation