Strong understanding of supply chain process Strong Communication skills Should have knowledge on log management and analysis tools - like Splunk kibana Knowledge of Incident Management Software such as ServiceNow Jira Service Management Radar BMC Remedy or similar tools Should have knowledge on automations and integrations systems and applications Understanding of SQL JSON Python is added advantage Experience on reporting tools like Tableau will be much appreciated L1 L2 Application production support Solid Debugging skills understanding of root cause analysis RCA and problem management to identify long-term fixes for recurring incidents ServiceNow knowledge application support experience Splunk - log de bugging skill Data base knowledge eg Pl Sql Reporting skills Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client s network server system storage platform infrastructure and other equipment s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised dial home email chat IMS ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets service Installing and configuring software hardware requirements based on service requests 100 adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations Provide application user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests issues are resolved in a timely manner Job Types Full-time Permanent Contractual Temporary Contract length 12 months Pay 1 245 906 82 - 1 984 436 71 per year Benefits Health insurance Provident Fund Schedule Day shift Monday to Friday Morning shift Supplemental Pay Performance bonus Yearly bonus

📌 System Administrator - 8+ Years Of Exp (Telangana)
🏢 Cygnus Professionals
📍 Telangana