Key Responsibilities1 Leadership Strategy Develop and execute the hotel s annual business plan and budget aligned with ownership goals Set strategic direction for revenue growth market positioning and guest experience Foster a positive high-performance culture grounded in service excellence and teamwork Represent the hotel professionally with guests authorities airlines tour operators and the local community 2 Financial Performance Achieve or exceed budgeted Revenue GOP Gross Operating Profit and EBITDA targets Oversee all financial operations budgeting forecasting P L management cost control especially F B labor supplies and financial reporting Implement aggressive revenue management strategies room pricing packages considering Bagdogra s demand patterns airport traffic festivals peak seasons Ensure strict financial controls and compliance 3 Operations Management Ensure seamless productive and high-quality operations across all departments Front Office Housekeeping Food Beverage Maintenance Security Sales Marketing HR and Finance Uphold strict adherence to brand standards if applicable and Standard Operating Procedures SOPs Implement and monitor rigorous quality assurance safety security and hygiene protocols including compliance with local regulations Oversee preventative maintenance and upkeep of the property facilities and equipment 4 Sales Marketing Revenue Management Drive proactive sales efforts targeting key segments airline crews transit guests corporate accounts tour groups and MICE Meetings Incentives Conferences Exhibitions Develop strong relationships with airlines travel agents tour operators especially those servicing Darjeeling Sikkim and corporate clients Oversee digital marketing website OTAs metasearch social media and local promotional activities Collaborate closely with the Revenue Manager or manage function directly to optimize pricing inventory and channel strategy 5 Guest Experience Champion a culture of exceptional guest service throughout the hotel Monitor guest feedback scores reviews surveys and implement corrective actions to continuously enhance satisfaction e g addressing transit guest needs efficiently Personally handle escalated guest concerns promptly and effectively 6 Human Resources Recruit train mentor motivate and retain high-caliber staff across all levels Conduct performance reviews manage compensation and implement development plans Foster positive employee relations address concerns and ensure compliance with labor laws Manage staffing levels effectively to match demand fluctuations Job Type Full-time Pay 25 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Schedule Day shift Fixed shift Morning shift Night shift Rotational shift Supplemental Pay Overtime pay Performance bonus Education Bachelor s Preferred Experience Hotel management 2 years Required Work Location In person Application Deadline 28 07 2025 Expected Start Date 01 08 2025

📌 General Manager (Siliguri)
🏢 Serviiion Enterprises Private
📍 Siliguri