About Chubb Chubb is a world leader in insurance With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients The company is defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally Parent company Chubb Limited is listed on the New York Stock Exchange NYSE CB and is a component of the S P 500 index Chubb employs approximately 40 000 people worldwide Additional information can be found at www chubb com About Chubb India At Chubb India we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive innovate and grow With a team of over 2500 talented professionals we encourage a start-up mindset that promotes collaboration diverse perspectives and a solution-driven attitude We are dedicated to building expertise in engineering analytics and automation empowering our teams to excel in a dynamic digital landscape We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry Together we will work to shape the future through innovation and continuous learning Position Details Job Title Sr Software Engineer Function Department Technology Location Hyderabad - Work From Office Employment Type Full-time Reports To Namburu Sridhar Role Overview Chubb s Infrastructure organization has responsibility for the coordination development and support of all activities related to the production operations and engineering of Chubb s core infrastructure including data centers voice and data networking solutions messaging mail mainframe servers databases wireless technologies and associated end user computing services and support Major Responsibilities This position is responsible for providing management oversight and coordination of IT operational activities for Chubb s Infrastructure as it relates to Change Management Specifically the Change Manager will have accountability for managing Requests that will either be a Change Ticket or will become one within the Technology Operating Center The candidate in this role will be accountable for Responsible for the quality and integrity of the process Ensure quality of the ticket task Identify Technical Approval Managers associated to tickets tasks Ensure disciplines processes are followed throughout the organization Coordinates efforts of all Change Analysts including suppliers and external teams to ensure ticket accuracy management technical approver sign-off and ultimately will review sign-off for the Change Advisory Board CAB In addition to the above the Change Manager will be working closely various Infrastructure Managers Leaders within North America and EMEA in ensuring the Policies and Procedures are being followed The Change Manager will be responsible for running our weekly CAB Change Meeting The Change Manager will produce daily reports identifying outstanding change tickets produce weekly reports for upcoming changes monthly reports on statistics of how we achieved our goals objectives SLAs as it relates to Change Management Very familiar with the Service Now Ticketing Tool Further responsibilities include providing expertise in technology support and analysis from a change perspective as it relates to day to day business functions project coordination for infrastructure deployments vendor partner activities communication development for operational related activities and driving resolution to infrastructure related issues impacting the end user community The Change Manager will need to dig down into the different changes and work with the appropriate subject matter experts SMEs to identify any conflicts with the task change This role requires being proficient with the Service Now ITSM tool The following are additional key responsibilities Within each of these functions the candidate will work closely with North America Infrastructure Managers in accordance with the associated governance processes Technology Support Is a member of the Incident Problem Change IPC Management Team within the Technology Operating Center Familiar with various technology platforms including Mainframe Open Systems Storage Windows and Linux Familiar with architecture of On-Prem as well Cloud Infrastructure processing Helping coordinate various groups to eliminate systemic problems and avoid repeat occurrences Interaction with appropriate vendor partners ensuring that true Root Causes are identified and remediated Compliance Accountable for adhering to compliance and audit related needs This is a Key component for Audit and Compliance Service Excellence Accountability for ensuring IT service delivery restoration in a timely manner Participant in clear concise communication and providing management with necessary updates in a timely manner Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas IT Partnership Leverages the broader IT organization to communicate and deliver business value Facilitates business discussions that position IT to meet the on-going needs of business partners Qualifications Bachelor s degree or equivalent experience IT professional with 5-7 years of broad infrastructure operational compliance and or security experience Experience with project management and or business analysis skills Strong interpersonal skills with demonstrated commitment to providing superior customer service Good verbal and written communication skills required Action and closure oriented results driven this is critical Advanced organizational skills including the ability to perform various activities concurrently The ability to develop and maintain strong relationships throughout the organization Ability to work independently while demonstrating strong collaboration skills in a team environment Ability to independently plan manage and complete all aspects of assigned projects delegating where appropriate Insurance Business acumen ServiceNow experience Experience with Cloud infrastructure and platforms will be an asset ITIL experience certification V3 or Higher Hybrid Schedule - 3 days a week mandatory in the office Why Chubb Join Chubb to be part of a leading global insurance company Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results Industry leader Chubb is a world leader in the insurance industry powered by underwriting and engineering excellence A Great Place to work Chubb India has been recognized as a Great Place to Work for the years 2023-2024 2024-2025 and 2025-2026 Laser focus on excellence At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being We constantly seek new and innovative ways to excel at work and deliver outstanding results Start-Up Culture Embracing the spirit of a start-up our focus on speed and agility enables us to respond swiftly to market requirements while a culture of ownership empowers employees to drive results that matter Growth and success As we continue to grow we are steadfast in our commitment to provide our employees with the best work experience enabling them to advance their careers in a conducive environment Employee Perks Our company offers a comprehensive benefits package designed to support our employees health well-being and professional growth Employees enjoy flexible work options generous paid time off and robust health coverage including treatment for dental and vision related requirements We invest in the future of our employees through continuous learning opportunities and career advancement programs while fostering a supportive and inclusive work environment Our benefits include Savings and Investment plans We provide specialized benefits like Corporate NPS National Pension Scheme Employee Stock Purchase Plan ESPP Long-Term Incentive Plan LTIP Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities With a focus on continuous learning we offer customized programs that support upskilling like Education Reimbursement Programs Certification programs and access to global learning programs Health and Welfare Benefits We care about our employees well-being in and out of work and have benefits like Employee Assistance Program EAP Yearly Free Health campaigns and comprehensive Insurance benefits Application Process Our recruitment process is designed to be transparent and inclusive Step 1 Submit your application via the Chubb Careers Portal Step 2 Engage with our recruitment team for an initial discussion Step 3 Participate in HackerRank assessments technical functional interviews and assessments if applicable Step 4 Final interaction with Chubb leadership Join Us With you Chubb is better Whether you are solving challenges on a global stage or creating innovative solutions for local markets your contributions will help shape the future If you value integrity innovation and inclusion and are ready to make a difference we invite you to be part of Chubb India s journey Apply Now Chubb External Careers