Job Summary We are looking for a skilled Desktop Support Engineer to join our IT team You will be responsible for maintaining and troubleshooting desktop hardware software and other IT equipment for end users The ideal candidate should be customer-service oriented with excellent problem-solving skills and technical expertise Key Responsibilities Provide technical support for desktops laptops printers and mobile devices Install configure and maintain hardware and software systems Troubleshoot hardware and software issues via phone remote tools or in person Respond to tickets and requests using the IT helpdesk system e g ServiceNow Jira etc Manage user accounts permissions and credentials using Active Directory Support Microsoft Office 365 Windows OS and common business applications Maintain inventory of IT assets and documentation of procedures Collaborate with other IT team members to resolve complex issues Ensure all systems and software are up to date with patches and updates Set up and configure recent hire equipment and onboarding Requirements Associate s or Bachelor s degree in IT Computer Science or related field or equivalent experience 1-3 years of desktop or IT support experience Strong knowledge of Windows 10 11 Microsoft Office Suite and basic networking Familiarity with ticketing systems and remote support tools e g TeamViewer AnyDesk Understanding of Active Directory DHCP DNS and basic network troubleshooting Excellent communication and interpersonal skills Ability to prioritize and handle multiple tasks in a quick-paced environment Preferred Qualifications Certifications like CompTIA A Network Microsoft Certified Desktop Support Technician MCDST or ITIL are a plus Experience with Mac OS Linux or mobile device management MDM Familiarity with SCCM Intune or imaging tools Perks Competitive salary Paid time off and holidays Job Types Full-time Contractual Temporary Contract length 12 months Pay 20 000 00 - 22 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Shift Rotational shift Work Location In person