Location Bangalore Karnataka 560048 Category Engineering Job Type Full time Job Id 1191169 No SSE DevEsc Manager This role has been designed as Onsite with an expectation that you will primarily work from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Aruba is an HPE Company and a leading provider of next-generation network access solutions for the mobile enterprise Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future Aruba is redefining the Intelligent Edge - and creating new customer experiences across intelligent spaces and digital workspaces Join us redefine what s next for you What you ll do Manage and lead the escalation process for complex technical issues from support and customer teams Work closely with development teams to analyze debug and resolve critical issues in NET or Golang-based systems Oversee technical investigations involving networking application and infrastructure-level concerns Act as the point of contact for high-severity incidents and ensure timely resolution and customer communication Collaborate with cross-functional teams engineering QA DevOps product to drive root cause analysis RCA and long-term fixes Ensure customer satisfaction by maintaining transparency professionalism and consistent follow-ups during issue resolution Coach and mentor technical escalation engineers and support team members Build and maintain internal processes for escalation management documentation and continuous improvement Analyze escalation trends and work proactively to reduce repeat issues and improve product quality What you need to bring 12 to 18 years of experience in technical including 3 years into managing and leading a team Strong hands-on background with NET C or Golang including debugging and code analysis In-depth understanding of networking protocols and troubleshooting tools TCP IP DNS firewalls load balancers etc Proven experience in managing high-severity customer incidents and leading cross-functional issue resolution Strong organizational skills and ability to manage multiple escalations simultaneously Excellent verbal and written communication skills with the ability to engage effectively with technical and non-technical stakeholders Customer-centric mindset and experience dealing with enterprise clients Additional Skills Accountability Accountability Action Planning Active Learning Active Listening Agile Methodology Agile Scrum Development Analytical Thinking Bias Coaching Creativity Critical Thinking Cross-Functional Teamwork Data Analysis Management Data Collection Management Inactive Data Controls Design Design Thinking Empathy Follow-Through Group Problem Solving Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india arubaJob EngineeringJob Level Manager 1 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive setting where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories