Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfill yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of the heart Join us and become a Heartist Primary Responsibilities Responsible for daily administration meeting and greeting dealing with guest s queries and complaints and booking rooms visitors Maintain high standards of customer services at the Reception desk so that customer s expectations are consistently exceeded Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork Operational Management To maintain Front Office log book and shift reports Respond to inquiries and resolve problems in an effective manner Ensure all guests receive a swift smooth professional and friendly check in and check out Maintain record of all banquet and any other functions in the hotel Liaise with other departments for the resolution of day-to-day administrative and operational issues Carry out other duties which naturally fall within the reasonable expectations of the post Liaise with Housekeeping for the Room Status Handle additional responsibilities as and when delegated by the Management Qualifications Diploma in Tourism Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Positive working knowledge of MS Excel Word PowerPoint Prior experience working with Opera or a related Property Management system

📌 Guest Service Associate (Maharashtra)
🏢 Accor
📍 Maharashtra